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Do you sell bikes? Why are you called Cycling '74?
Here's the story. No, we don't sell bikes. We sell software.
How do I purchase Max?
Max 8 may be purchased via our webshop and within the Max 8 application ('Help > User Account and Licenses').
Before purchasing, create or sign in to your account. You can read more about your Cycling '74 account here.
Your Cycling '74 user account will automatically receive the authorization after purchase, as long as your computer is connected to the internet.
Where is my billing information?
You can access your billing information by logging into our website with your Cycling '74 account, and navigating to 'Your Account'.
Detailed instructions can be found here.
How can I see what version of Max and RNBO I own?
The 'Your Account' page on our website contains information about which licenses you own. After signing in, click on the profile icon in the upper-right corner of the webpage and select "Your Account" from the drop-down menu. The 'Licenses' tab shows which licenses you own. Please note that only Max 7, Max 8, and Max 8 with the RNBO add-on licenses will be listed here.
If you own Max 6 or earlier, look for the serial number that was emailed to you when you purchased Max directly from Cycling '74. If you are unable to find it, e-mail your full name to support@cycling74.com.
How long will it take to process my order?
With the account-based authorization system in Max 8, you may authorize Max and/or Max 8 with the RNBO add-on as soon as your payment has been processed. This requires that your computer is connected to the internet.
For payments via wire transfer, the order processing time will vary, depending on your bank and the business day. If you need to use Max and/or Max 8 with the RNBO add-on immediately, we advise you to please download our 30-day demo while your order is being processed.
How can I access the End User License Agreement (EULA)?
The EULA will appear when you first install Max and can be downloaded from there. You can also download it here.
How do I purchase older versions of Max?
We only sell the latest version of Max, which is Max 8. However, with a Max 8 license (permanent or subscription) you are able to authorize Max 7 as well.
If you wish to authorize Max 6 or earlier, first purchase a full license or annual subscription of Max 8 -- not a monthly subscription. Download the older version you want and then follow the instructions for authorizing that version.
You may still use and authorize Max 8.
If I qualify for the Ableton Customer discount and the Academic discount, can I get both discounts on a permanent license of Max?
No. Cycling '74 does not offer combined discounts.
May I get Max in a box?
Max, its upgrades, and add-ons are only available by download.
I would like to sell my Max license. May I do that?
Yes. Please refer to our sales and transfer policies section. Some restrictions apply.
How do I order Max and RNBO as a gift?
To purchase a Max or Max with the RNBO add-on license as a gift, place your order anonymously on our online shop. This means that you will not sign in or create a Cycling '74 user account.
- Start here: https://cycling74.com/shop
- Make sure you are not currently signed in. To do this, look at the upper right-hand side of the Shop page. If you see “Sign In” then proceed with your purchase. (If not, then click "Sign Out").
- After placing an order on the online shop, you will receive several emails. There is a confirmation and receipt email, along with an activation email with the subject line “Activate your Max purchase”. Forward this “activation” email to the gift recipient. This allows them to authorize Max with a new or existing Cycling '74 user account.