Subscription Licenses

Frequently Asked Questions regarding subscription licenses.

Does my subscription automatically renew?

Yes, your subscription will automatically renew upon purchase. Payments will continue until you cancel. Once your subscription has been cancelled, you can continue to use Max until the end of your current billing period. 

Why does my subscription automatically renew?

Cycling '74 has a variety of different customers with different artistic and creative needs. The automatic renewal is in place to avoid unnecessary disruption of a customer's experience with Max and RNBO.

How many machines can an individual subscription authorize?

You may authorize up to 3 computers, as long as only one machine is running Max/RNBO at a time.

How does authorization work for a subscription?

Subscription licenses are tied to your Cycling '74 user account, and are authorized with the standard sign-in method used for Max 7 (and later) licenses. After your payment has been processed, your computer can be authorized as long as it is connected to the internet.

To get authorized, launch Max, go to Help > User Account and Licenses, sign in with your Cycling '74 user account, then click the 'Authorize' button next to the license you want to authorize.

How long is a subscription?

We offer monthly and annual subscription options. Both subscriptions will automatically renew until you choose to cancel them.

Can my subscription payments be put toward the price of a permanent license?

No, subscription payments are not considered a payment plan. A traditional payment plan is for a specific version of the software, whereas a Max subscription includes free upgrades to the latest version of Max.

When am I charged for my monthly subscription?

Your credit card will be charged on the same day of the month as your original purchase. If you purchased on the 10th, your credit card will be charged again on the 10th of the next month.

There is one exception: If your original purchase was on the 31st of any month, your credit card will be charged on the last day of the following months. So if you purchased on the 31st of October, your next charge would be on the 30th of November.

Can I purchase a subscription for a computer that's not connected to the internet?

When you first purchase a subscription, your computer must be connected to the internet to receive the authorization. For monthly subscriptions, your computer will be authorized offline for up to 30 days before you need to connect to the internet again. Annual subscriptions will remain authorized for 180 days before needing an internet connection again. If your computer will never be connected to the internet, we recommend purchasing a permanent license, and transferring that license to iLok.

How do I cancel my Max subscription?

If you wish to cancel your Max subscription, please follow the steps below:

1. Go to the Cycling '74 home page. 
2. Click the 'SIGN IN' button at the upper-right corner of the webpage, and sign in to your Cycling '74 account.
3. Click on the profile icon in the upper-right corner of the webpage, and choose 'Your Account' from the drop-down menu.
4. Under the 'Licenses' tab you will see all of your licenses listed.
5. Locate the subscription license you would like to cancel, click the 'Manage' button on the right side, and select 'Cancel subscription'.
6. Click 'Confirm subscription cancellation'.
7. Once your subscription has been cancelled, you can continue to use Max until the end of your current billing period.
8. If you change your mind and would like to resume your subscription, go back to Your Account > Licenses, click the 'Manage' button on the right side of the license, select 'Resume subscription', and then click 'Confirm resume subscription'.

If you encounter any difficulties while cancelling your subscription, please contact us at sales@cycling74.com.

How do I cancel my RNBO subscription?

If you wish to cancel your RNBO subscription, please follow the steps below:

1. Go to the Cycling '74 home page. 
2. Click the 'SIGN IN' button at the upper-right corner of the webpage, and sign in to your Cycling '74 account.
3. Click on the profile icon in the upper-right corner of the webpage, and choose 'Your Account' from the drop-down menu.
4. Under the 'Licenses' tab you will see all of your licenses listed.
5. Locate your subscription license that contains the RNBO add-on.
6. Click the 'Manage' button on the right side of the license, and select 'Remove RNBO addon'.
7. Click 'Confirm removal of RNBO addon'. Please note that this action cannot be undone.
   
8. Once your RNBO subscription has been cancelled, you can continue to use RNBO until the end of your current billing period.

If you encounter any difficulties while cancelling your subscription, please contact us at sales@cycling74.com.

How do I update my billing information and access invoices?

For instructions on how to update the payment method on your account, and access past invoices, please see our Billing Information article.

What if I already own an older version of Max?

If you own a previous version of Max, you may either purchase an upgrade or choose to change to a subscription. In most cases, an upgrade is the preferred option for people who already own a permanent Max license.

What if an upgrade is released during my subscription period?

With a subscription license, you can always upgrade to the latest version of Max for free, this includes both minor point upgrades, and major version upgrades.

Is the subscription version different from a permanent license?

No. There is only one installer for the Max application. The only difference between a subscription and a permanent license is the amount paid for the program and whether or not your license expires after some period of time.

Are permanent licenses still available for purchase?

Yes, the subscription model is completely optional. You can still purchase a permanent Max or RNBO license from our shop.