In this article
Frequently Asked Questions regarding individual subscriptions.
Does my subscription automatically renew?
Yes, payments are automatically set to renew with your subscription upon purchase.
How many machines can an individual subscription authorize?
You may authorize up to 3 computers, as long as only one machine is running Max at a time
How does authorization work for a subscription?
Subscription licenses are authorized with the standard internet authorization used for regular Max 7 (or later) licenses. After your payment is processed, your computer can be authorized as long as it's connected to the internet.
How long is the subscription?
You can purchase a monthly or annual subscription. Both subscriptions automatically renew and your credit card is charged until you choose to cancel it.
Can my subscription payments be put toward the price of a permanent license?
No, subscription payments are not considered a payment plan.
When am I charged for my monthly subscription?
Your credit card will be charged on the same day of the month as your original purchase. If you purchased on the 10th, your credit card will be charged again on the 10th the next month. There is one exception: If your original purchase was on the 31st of any month, your credit card will be charged on the last day of the following months. If the last day is the 30th, then the following month will be the 30th too. If you have a monthly subscription beyond February, then your credit card will be charged on the 28th of all months for the rest of your remaining subscription.
Can I purchase a subscription for a computer that's not connected to the internet?
When you first purchase a monthly subscription, your computer must be connected to the internet to receive the authorization. Your computer will be authorized offline for up to 30 days before you need to connect to the internet again. If your computer will never be connected to the internet, you should consider a regular license instead of a subscription.
Annual subscriptions will authorize for 180 days before needing an internet connection.
How do I cancel or change my subscription? How do I update the billing address on my subscription?
In Max 8, there are two options:
Within the Max 8 application: Go to Help > User Account and Licenses. Next, click on "Review/Cancel Subscription". You can either "Edit Subscription" or "Cancel Subscription". If you choose to edit, you can change the Payment Method or Billing Address.
From "Your Receipt" email: Click on the "Manage Orders". To get access, the system will request you enter the email address where you received your receipt. Next, you will receive an email with a link to your account. Upon visiting that link, you can manage (which includes canceling) your subscription.
In Max 7, there are two options:
Within the Max 7 application: Go to Help > User Account and Licenses. Next, click on "Review/Cancel Subscription". You can either "Edit Subscription" or "Cancel Subscription". If you choose to edit, you can change the Payment Method or Billing Address.
From "Your Order" email: Click on the link below the subscription item you ordered. You can either "Edit Subscription" or "Cancel Subscription". If you choose to edit, you can change the Payment Method or Billing Address.
What if I already own an older version of Max?
You may either purchase an upgrade or choose to change to a subscription. In most cases, the upgrade is the favored option for people who already own a permanent version of Max.
What if an upgrade is released during my subscription period?
You will get all updates and upgrades for free for the duration of your subscription.
Is the subscription version different from a permanent license?
No, a subscription has the same features and functionality as a permanent license.
Are permanent licenses still available for sale?
Yes, the subscription model is completely optional.