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If Max 6 (or earlier) is not starting or not able to be installed, and you are seeing errors like 'Extensions are not installed', or 'the installation has failed', then you'll need to update to the latest version of the iLok License Manager.
These steps apply to both hard drive-based authorizations and iLok authorizations.
- Go to the Pace Support Page.
- Download the relevant installer.
- Install the iLok License Manager.
- Reboot your machine.
- Restart Max. If this does not solve your problem, contact Support.