In this article
To our Japanese customers,
Thank you for visiting the Cycling ‘74 support page! Going forward, sales for Max, RNBO, and Mira will be transferred from Genelec Japan, Inc. to our company, Cycling ‘74, the original developer. In this article, we will explain how to purchase and use these products in the future.
Purchasing Products
For Individuals
Max and RNBO, which were previously purchased from the Music Ecosystem shop page, will be available for purchase from the Cycling ‘74 shop starting today (October 31st, 2024 JST).
For questions regarding purchases, please consult our Sales for Individuals FAQ page.
If you have any questions that are not answered by these articles, please contact our Sales department at sales@cycling74.com.
For Institutions
Multi-license products that were previously purchased from the MI7 "Multi-License for Educational Institutions" page, will be available for purchase via Cycling '74 starting today (October 31st, 2024 JST). To place an order, or request a quote, please email our Japanese Sales department at sales_japan@cycling74.com.
For questions regarding institutional purchases, please consult our Sales for Institutions FAQ page.
If you have any questions that are not answered by these articles, please contact our Japanese Sales department at sales_japan@cycling74.com.
If it is difficult for you to purchase multi-license products directly from us, you can still purchase them from Genelec Japan Inc. For details, please contact them via their Cycling ‘74 multi-license form.
Product Support
For product support, please visit our Knowledge Base. Currently, there is still a lot of information in English, but we plan to add Japanese translations as necessary.
If the Knowledge Base is displayed in English, please scroll to the bottom of the page and switch to Japanese using the drop-down menu at the bottom right.
If you still need help after reading the Knowledge Base articles, please contact our Support department.
Product Information (learning resources, etc.)
The Cycling ‘74 website and the online Documentation contains a lot of information, including examples of our products in use and resources for learning Max and RNBO.
Currently a lot of information is in English, but we plan to add Japanese translations in the future, as necessary.
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We look forward to talking with you!
Cycling ‘74